Frequently Asked Questions
Everything you need to know about your Needed wardrobe essentials.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply access our online returns portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Needed, we prioritize ethical production. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's journey.